Refund Policy

1. Overview

This Refund Policy explains when you are entitled to a refund for a Subscription or a Standalone Course purchase from MRCOG Academy, and how to request one. It forms part of, and should be read alongside, our Terms and Conditions. Nothing in this Policy affects your statutory rights.

2. Subscription refunds

A Subscription (1, 3, 6 or 12 months) is refundable in full if both of the following conditions are met:

• the refund request is made within 14 days of the original purchase or renewal date; and
• fewer than 50 questions have been attempted on the account during that period.

Once 50 or more questions have been attempted, or once 14 days have passed since purchase, the Subscription is no longer eligible for a refund, although you may still cancel future renewals at any time.

3. Standalone course refunds

The MRCOG Part 3 Clinical Skills Intensive, and any future Standalone Course sold on the same basis, is refundable in full if both of the following conditions are met:

• the refund request is made within 14 days of purchase; and
• no more than two station modules have been opened on the account.

Opening a third station module, or allowing more than 14 days to pass since purchase, ends eligibility for a refund of that Standalone Course purchase.

4. How to request a refund

Email billing@mrcogacademy.com from the address registered on your account, quoting your order reference (for example, MRA-2026-04817) and the product purchased. We may ask you to confirm your identity before processing a refund.

5. Refund processing time and method

Approved refunds are issued to the original payment method used at checkout. Refunds are typically visible on your statement within 5–10 working days, depending on your card issuer or bank. We do not issue refunds in cash or to a different payment method than the one used for the original purchase.

6. Renewal charges and cancellation

Cancelling a Subscription from Account > Subscription stops the next renewal charge but does not, by itself, refund the period you are currently in. If a renewal charge has just occurred and you meet the conditions in Section 2 (within 14 days, fewer than 50 questions attempted since that renewal), you may request a refund of that renewal under this Policy.

7. Circumstances where a refund will not be issued

• Requests made after the applicable 14-day window has closed;
• Subscriptions where 50 or more questions have been attempted since the purchase or renewal being disputed;
• Standalone Course purchases where more than two station modules have been opened;
• Accounts suspended or terminated for breach of the Acceptable Use section of our Terms;
• Requests for partial refunds part-way through a Subscription period outside the conditions above.

8. Chargebacks and disputes

If you believe you have been charged in error, please contact us before initiating a chargeback with your card issuer — most billing queries can be resolved directly and more quickly this way. Unwarranted chargebacks may result in account suspension pending resolution.

9. Your statutory rights

This Policy operates alongside, and does not reduce, any statutory right you may have under UK consumer law, including rights relating to the supply of digital content and distance-selling cancellation rights. Where a statutory right provides greater protection than this Policy, the statutory right applies.

10. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be notified by email or by a notice on the Platform at least 14 days before they take effect. Purchases made before a change will continue to be governed by the Policy in force at the time of that purchase for the purposes of any refund request already in progress.

11. Contact us

For refund requests, email billing@mrcogacademy.com. For general queries about this Policy, see the Contact page or write to MRCOG Academy, 71–75 Shelton Street, London WC2H 9JQ, United Kingdom.